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How to connect a new sensor?

Every sensor has some form of unique number/address/title. This is usually the sensor's MAC address, which is fairly unique. We are using it as a login name for our sensors to be able to authenticate on our servers.

This MAC address is located at the bottom of the sensors box.

To add a new sensor, follow the steps:

  1. Click the ‘PLUS’ button at the top,

  2. fill out the fields with the asterisk (those are required),

The login name is the sensor’s MAC address, the password is ‘pass’ for every sensor.

3. save your changes.

Right now the sensor is not configured. This have to be set up by our team. If you removed one of your sensors by mistake, please, contact us.

If you encounter any issues or need assistance with using this product, please do not hesitate to reach out for support. Our team is here to help you resolve any problems and answer any questions you may have.
To create a support ticket, visit our support portal at https://partner.twinzo.eu/helpdesk/customer-care-1