Document toolboxDocument toolbox

How to upload a new model?

Owned by Maroš Klapáč
Last updated: Apr 22, 2024 by Dalibor Dzilský
1 min read

If you wish to update the current 3D model of your digital twin, you can re-upload the model.

This process involves computation, rendering, and uploading, which can take about an hour. You will receive an email notification once the update is complete.

This feature is available only to self-onboarded users; Enterprise users must contact us for assistance.

The newly uploaded model will replace the existing one.

Upload model limitation

  1. Supported file formats: .fbx (Binary) and .obj

  2. File size up to 100MB

Steps

  1. In Places → Branches → Edit, there is an available button Select Model.

image-20240129-095628.png

  1. After clicking on the button, the ordinary file selector opens.

image-20240129-095732.png

  1. Select your model and confirm the selection.

 

 

 

If you encounter any issues or need assistance with using this product, please do not hesitate to reach out for support. Our team is here to help you resolve any problems and answer any questions you may have.
To create a support ticket, visit our support portal at https://partner.twinzo.eu/helpdesk/customer-care-1