How to create an order?
Upon launching the tConnect application, the initial step is to select your designated role - either as an orderer or an acceptor - unless a default role has already been pre-assigned.
If you need to configure or change your default role, comprehensive guidance is available in the application’s help section or the provided informational resource here → How to set the default work role for a device/sensor/user?
How to create a new order?
Open the tConnect app and login into specific work role,
Pick role screen
then you will see an AOS screen with the non-completed orders that are still waiting to be finished,
Default screen
to initiate the creation of a new order, press the '+' button in the lower corner,
After selecting your role in the tConnect application, you will see a list of available components to order according to AOS settings. You can select individual or multiple items easily. Clicking the checkbox next to a package name selects all items within that package at once, simplifying bulk orders.
next to each item on the list, there is a field to enter the quantity you wish to order. Initially, the quantity is set to 1 when you select an item, but you can adjust this number by using the plus or minus buttons to increase or decrease the quantity as needed,
For any supplementary requests, you have the option to include a note at the top of the screen, which will be associated with the order.
Once you have finished configuring your order, simply click on the 'Create order' button. Subsequently, a pop-up window will appear, seeking confirmation regarding your intent to create the order. If you are certain, click 'Yes'; otherwise, select 'No' to make any necessary adjustments to your order.
When granted permission to send the order, a dialog containing a list of available recipients will be displayed. Here, you have the flexibility to select one or multiple recipients. Additionally, you can specify whether you intend to send the order to a specific role or device,
Following recipient selection, please click the 'Send' button located in the lower right corner. Subsequently, a pop-up window will appear, seeking confirmation regarding your intent to send the order. Should you be certain, kindly select 'Yes'; alternatively, choose 'No' to make any necessary adjustments before proceeding.
If you intend to send each item as separate orders, please select the 'Split order' checkbox.
How to recreate order from order history?
The 'Order screen' initially shows only active orders, which are those needing immediate attention for completion. To view all your orders, including those not currently active, go to the menu in the left corner and select the 'History' tab. Here, you'll find orders categorized as 'Completed,' 'Discarded,' or 'Created but not yet sent,' allowing you to review and manage your full order history.
To enhance efficiency, you can replicate previous orders by selecting the 'Repeat' button. This action will open a dialog where you can create a new order based on the details of a previous one.
In this dialog, you can select specific items from the previous order and adjust any notes as needed. Once you click the 'Create order' button, a new order incorporating these selections will be generated.
If you encounter any issues or need assistance with using this product, please do not hesitate to reach out for support. Our team is here to help you resolve any problems and answer any questions you may have.
To create a support ticket, visit our support portal at https://partner.twinzo.eu/helpdesk/customer-care-1